Technical Support Engineer

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to[product/services]. The ideal candidate will have strong technical skills,problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technicalproblem-solving in a client-facing capacity.

Location:

Riyadh, KSA

• Provide advanced troubleshooting and support to customers for [product/services].Resolve technical issues via phone, email, and remote access tools
• Actas the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions
• Accuratelylog customer issues and resolutions
• Assist with product setup, installation, and configuration for customers
• Guide clients on system usage, features, and best practices
• Work closely with engineering and product teams to resolve complex issues and relayproduct feedback
• Monitor client systems for potential issues and perform proactive system maintenance toavoid downtime

• 3+years of experience in technical support
• Proficiency in troubleshooting hardware/software issues, operating systems, networkconfigurations, and device setups
• Experience with databases (MySQL, SQL Server, Mongo
  
  DB) and cloud services (AWS, Azure,Google Cloud)
• Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshootingtools (Team Viewer, Remote Desktop)
• Strong communication skills and ability to explain technical concepts to non-technicalclients
• Experience with CRM software (e.g., Salesforce)
• Bachelor’sdegree in Computer Science, Information Technology, or a related field