Technical Support Engineer

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to [product/services]. The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location:

Riyadh, KSA

• Provide advanced troubleshooting and support to customers for [product/services]. Resolve technical issues via phone, email, and remote access tools.
• Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
• Accurately log customer issues and resolutions.
• Assist with product setup, installation, and configuration for customers.
• Guide clients on system usage, features, and best practices.
• Work closely with engineering and product teams to resolve complex issues and relay product feedback.
• Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

• 3+ years of experience in technical support.
• Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
• Experience with databases (MySQL, SQL Server, Mongo
  
  DB) and cloud services (AWS, Azure, Google Cloud).
• Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (Team Viewer, Remote Desktop).
• Strong communication skills and ability to explain technical concepts to non-technical clients.
• Experience with CRM software (e.g., Salesforce).
• Bachelor’s degree in Computer Science, Information Technology, or a related field.