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Service Delivery - Sr. Manager
Job Description & How to Apply Below
Service Delivery - Sr. Manager role at Dicetek LLC
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- Infrastructure NOC, ITIL, Team management
- Experience:
10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC. - Technical
Skills:
Extensive knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls). - Monitoring Tools:
Proficiency with advanced network monitoring and management tools (e.g., Solar Winds, Nagios, Zabbix) and incident management systems (e.g., Service Now). - Leadership:
Proven track record of successfully leading and managing a NOC team, with strong skills in team development and performance management. - Certifications:
Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.
- Experience with cloud-based network operations and monitoring tools (e.g., AWS, Azure).
- Familiarity with ITIL processes and best practices for incident, problem, and change management.
- Knowledge of AI and automation tools and their application in network operations.
- Not Applicable
- Contract
- Project Management and Information Technology
- IT Services and IT Consulting
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