UX Mid-Senior Designer; AI

Location

Abu Dhabi Emirate, United Arab Emirates

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

At Kyndryl, we help organizations transform through human‑centred design, creativity, and experimentation. Our studios bring together designers, technologists, and strategists who co‑create new ways of working and new customer experiences — from idea to prototype to implementation.

UX Mid‑Senior Experience Designer (AI)

We’re now looking for an Experience Designer (UX) who’s ready to shape meaningful digital experiences and guide clients toward what’s next.

• Conduct user research to uncover needs, pain points, and opportunities.
• Create personas, journey maps, and information architectures that turn complexity into clarity.
• Design wireframes, prototypes, and interaction patterns that bring ideas to life.
• Work on the next generation of interaction, interface, and methodology to take experience into the next era.
• Facilitate co‑creation workshops and usability tests with clients and users.
• Collaborate closely with Creative Technologists, developers, and Consult Partners to balance desirability with feasibility.
• Advocate for accessibility and inclusive design, ensuring every experience works for all users.
• Communicate ideas through clear storytelling and visuals that inspire alignment and action.
• Champion human experience throughout the full design lifecycle — from discovery to delivery, always attentive to the impact your decisions make on people, society and planet.

• 5+ years in UX / experience design or a related field, with a strong portfolio of enterprise or innovation‑studio projects.
• Deep understanding of user‑centred design, interaction design, and usability testing methods.
• Comfortable facilitating co‑creation sessions and presenting to clients.
• Direct experience with AI, agentic AI/UX and data‑driven design is preferred.
• A POV on how AI can drive human‑centred design and co‑creation.
• Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc).
• Fluent in Figma or Sketch, or similar prototyping tools.
• Knowledge of WCAG guidelines, the EU Accessibility Act and inclusive design principles.
• Experience working with developers / product managers to translate research into delivery.
• Excellent communication skills in English and Arabic.

You’re good at what you do and possess the required experience to prove it. Equally important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused, prioritising customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.

Our employee learning programmes give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fund‑raisers, volunteer, and search over 2 million non‑profit organisations. Kyndryl invests heavily in you; we want you to succeed so that together we will all succeed.

Apply now to join Kyndryl in Abu Dhabi.