ServiceNow ITOM and AIOps Admin

Overview

Job Title:
Service Now ITOM & AIOps Administrator

The Service Now ITOM & AIOps Administrator is responsible for managing and optimizing the Service Now platform’s IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps) modules. This role ensures proactive monitoring, intelligent event correlation, and automation across hybrid IT environments to enhance service reliability and operational efficiency.

• ITOM Administration: Configure and maintain ITOM modules:
  Discovery, Service Mapping, Event Management, and Orchestration.
• Ensure accurate population and maintenance of the CMDB.
• Develop and maintain service maps for critical business applications.
• Integrate monitoring tools and automate workflows using Orchestration and Flow Designer.

• AIOps Enablement: Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights.
• Leverage Log Analytics, Health Monitoring, and Service Reliability Management.
• Use Service Now’s Now Assist for ITOM to enhance observability and incident response.

• Platform Optimization: Monitor platform performance and apply patches/upgrades.
• Troubleshoot and resolve issues related to ITOM and AIOps modules.
• Collaborate with IT teams to align platform capabilities with business needs.

• Integration & Automation: Develop integrations with third-party monitoring and cloud platforms (AWS, Azure).
• Use REST APIs and scripting (JavaScript) to automate operational tasks.

• Bachelor’s degree in computer science, IT, or related field.
• 3+ years of experience with Service Now ITOM modules and CMDB.
• Hands-on experience with AIOps tools and techniques.
• Strong scripting and integration skills (JavaScript, REST APIs).

• Service Now Certified Implementation Specialist – ITOM or AIOps.
• Experience with hybrid cloud environments and observability tools.
• Familiarity with ITIL and Dev Ops practices.

• Not Applicable

• Contract

• Administrative

• IT Services and IT Consulting