Service Delivery Director - ServiceNow

📍

Location:

Abu Dhabi, UAE (Hybrid) • 🕒 Full-Time

We are seeking an experienced Service Now Service Delivery Director to lead the delivery and support of our client's enterprise Service Now solutions. This role involves leading a team of Service Now professionals, working closely with key stakeholders, and driving continuous improvement across service delivery operations.

• Lead end-to-end delivery of Service Now solutions and services – on time, within scope, and within budget.
• Manage and mentor a team of Service Now developers, administrators, and business analysts.
• Act as the main point of contact for clients on Service Now service delivery matters.
• Build and maintain strong client relationships, enhancing satisfaction and engagement.
• Drive planning, execution, and monitoring of Service Now implementation projects.
• Maintain project plans, schedules, budgets, risks, and stakeholder communication.
• Monitor service performance, ensuring adherence to SLAs.
• Implement quality assurance and continuous improvement processes.
• Conduct service reviews, performance reporting, and proactive issue resolution.

• ✔ Bachelor’s degree in Computer Science, IT, Business Administration, or related field (Master’s a plus).
• ✔ Minimum 10+ years in IT service delivery or project management.
• ✔ At least 7+ years focused on Service Now delivery in enterprise environments.

• 🎓 ITIL Foundation (Required).
• 🎓 Service Now Certified System Administrator (CSA).
• 🎓 Additional Service Now certifications (ITSM, CSM, HR, etc.) highly desirable.

• ✨ Proven leadership and people management skills.
• ✨ Strong client relationship and stakeholder management abilities.
• ✨ Excellent verbal and written communication.
• ✨ Deep understanding of the Service Now platform and ecosystem.
• ✨ Solid project management capabilities and tools proficiency.
• ✨ Strong analytical and problem-solving mindset.
• ✨ Ability to work under pressure and meet tight deadlines.
• ✨ Strategic thinker with a collaborative leadership style.

Ready to lead Service Now delivery excellence? The role is urgent and we can secure an immediate start date. Candidates who are immediately available and already based in Abu Dhabi will be preferred. Apply now to schedule a call and find out more!