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Job Description & How to Apply Below
Location:
Abu Dhabi, UAE
Employment:
Full Time
Industry: AI and IT Company
Sector:
Government Entity
Contract:
1 year – extendable
Experience:
7–9 Years
Owns ITSM process governance and operational performance across Incident, Problem, Change, and Release Management.
Key Responsibilities- Oversee ITSM lifecycle processes
- Maintain service catalogs and configuration data
- Drive audits, compliance, and risk management
- Deliver service improvement initiatives
- Report service metrics to senior leadership
- ITIL 4 Strategist:
Direct, Plan & Improve (DPI) - Strong ITSM lifecycle knowledge
- Service Now or Jira Service Management
- Process documentation and governance expertise
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