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Job Description & How to Apply Below
- Location :
Abu Dhabi, UAE - Employment :
Full Time - Industry : AI and IT Company
- Sector :
Government Entity - Contract : 1 year – extendable
- Experience : 7–9 Years
Responsible for governing end-to-end IT service delivery, ensuring SLA / OLA adherence, stakeholder alignment, and continual service improvement across enterprise environments.
Key Responsibilities- Govern overall service delivery performance, SLAs, and OLAs
- Act as primary liaison between business, vendors, and IT operations
- Develop and maintain SLAs and service performance reports
- Lead service review meetings with senior stakeholders
- Ensure incident, problem, and change processes are followed
- Manage service budgets and resource allocation
- Drive continual service improvement initiatives
- Ensure service continuity, risk mitigation, and resilience
- ITIL 4 Managing Professional (MP)
- Strong knowledge of COBIT and ISO 20000
- Stakeholder, vendor, and contract management
- Reporting & analytics (Power BI, Excel, Service Now dashboards)
- Strong leadership and communication skills
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