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ITSM Lead – Service Delivery & Governance
Job Description & How to Apply Below
An AI and IT company in Abu Dhabi is seeking an experienced ITSM Manager to oversee ITSM process governance and operational performance. Responsibilities include managing incident, problem, change, and release management processes, driving audits, and delivering service improvement initiatives. The ideal candidate will possess 7-9 years of experience in ITSM with knowledge of ITIL 4 and tools like Service Now or Jira Service Management.
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