Technical Project Manager

Direct message the job poster from First Point Group

• A leading cloud technology and digital transformation solutions provider with a rapidly expanding footprint in the UAE

• Manage large-scale outsourced IT development and transformation projects using Agile, Waterfall, or hybrid methodologies.
• Establish ITSM processes, drive productivity improvements, and oversee operational procedures and team planning.
• Serve as the primary point of contact for service quality, performance, and capacity planning aligned with customer growth needs.
• Monitor customer feedback to refine service delivery and ensure consistent quality.
• Lead project coordination, resolve issues, and manage internal/external resources and vendor relationships.
• Conduct regular operational and performance reviews (DSR, weekly, monthly) with service delivery teams.
• Oversee end-to-end service management, including contracts, vendor performance, renewals, and compliance.
• Collaborate with sales and technical teams to strengthen customer relationships and identify new opportunities.

• 3-5 years in IT program/project management within an ITSM-focused organization.
• Hands‑on experience in Agile/SAFe, ITSM/ITOM/ITAM practices, and ITSM tool migration (CSM module required).
• Knowledge of platform security, integrations, and testing phases (SIT, UAT, security testing).
• Familiar with ITIL and full SDLC in Agile/Scrum environments.
• Strong interpersonal skills, result‑driven, and eager to learn emerging technologies (microservices, cloud‑native solutions, data analytics).

This is on‑site role in Abu Dhabi.

Mid‑Senior level

Full‑time

Project Management and Information Technology

IT Services and IT Consulting, Technology, Information and Media, and IT System Custom Software Development