Operations Dispatcher

Company Description

For 170 years, Veolia has been a global leader in providing water, energy, and waste management solutions. Serving public authorities and industries across 58 countries, our comprehensive services are essential to human development and sustainable growth. As we progress alongside economic growth and human development, we continuously adapt and innovate, designing solutions that positively impact the environment and conserve resources. Veolia focuses on local solutions to purify and preserve vital resources, mitigate resource depletion, decarbonise lifestyles and production methods, and adapt to the impacts of climate change.

Our mission is to build a better 21st century, and we proudly identify as #resource rs.

Key figures of Veolia Near and Middle East

• Over 3,900 employees in the Middle East (in addition to the nearly 6,000 employees for Enova, which reports directly to Veolia Africa Middle‑East for Facility Management and Energy Efficiency contracts in the region)
• A robust local network across the region, including the UAE, Oman, Qatar, Bahrain, Kuwait, Lebanon, Turkey, Jordan, and Saudi Arabia
• 40 years of sustainable partnerships

In the Middle East, Veolia collaborates with industries, governments, communities, and commercial businesses to deliver innovative and sustainable solutions needed today, while maintaining a vision for tomorrow. Through public‑private partnerships and innovative contractual schemes, Veolia is dedicated to achieving measurable results with pragmatic, sustainable environmental solutions.

Job Description Main Accountabilities

The Operations Dispatcher supports the Senior Operation Dispatcher. He/she will manage the task allocation, service delivery, complaints resolutions, fuel management, vehicles maintenance planning, fleet availability, route management, data analysis and KPI development & management in line with the organisation’s needs to meet the business objectives in the short, medium and long terms and in accordance with the terms of our various contracts and the Integrated Management System.

He will be the focal point of contact in terms of managing commercial tasks and mobilising / demobilising contracts.

Detailed

Job Description

• Focal person to manage operations task management system (FSI or similar)
• Work proficiently in Tadweer Bolisaty system in order to extract required data for analysis and feedback
• Work proficiently with FSI or any task management system in order to extract required data for analysis and feedback
• Responsible for uploading and maintaining the contracts in the FSI
• Schedule and execute the collections and the services as per agreed timelines
• Fleet, fuel and route management
• Monitoring the vehicles locations and operating IVMS
• Evaluating the down time of the vehicles & utilizations
• Evaluating utilisation of drivers
• Evaluating the fuel consumptions of the vehicles
• Tracking any abnormalities and troubleshooting accordingly
• Optimise the collection services using the analytical tools and skills
• Receive customers’ complaints from the customer service department and handle them as per VESE Customer Management Procedure
• Work and communicate closely with the Workshop to understand the progress of repairs and share the priorities of operations
• Responsible for his/her scope of work data analysis and KPIs development
• Ensure all vehicles have daily inspections carried out by drivers, monthly inspections are carried out in addition to inspections by the workshop. All damage / safety issues reported to the Workshop & QHSE as soon as possible
• Investigate any damage caused by drivers, including wearing parts (such as gearboxes and clutches caused by poor driving)
• Communicate with fellow operations teams to understand the required collections and…