Maintenance Engineer

About Presight

Presight is an ADX-listed public company with Abu Dhabi based G42 as its majority shareholder and is the region’s leading big data analytics company powered by GenAI. It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. Presight excels at all-source data interpretation to support insight-driven decision-making that shapes policy and creates safer, healthier, happier, and more sustainable societies.

Today, through its range of GenAI-driven products and solutions, Presight is bringing Applied AI to the private and public sector, enabling them to realize their AI strategy and ambitions faster.

Job Description

Role: Maintenance Engineer - CCTV

Location: Abu Dhabi

The Opportunity:

The Maintenance Engineer is responsible for maintaining the availability, performance, and operational readiness of enterprise video-surveillance services. The role combines field maintenance, CCTV and Video Management System engineering, infrastructure support and service-reliability practices across cameras, encoders, VMS/CVMS platforms, recording servers, storage, networks, control-room clients and associated power infrastructure.

The Engineer supports the full-service lifecycle, from design review and deployment through testing, commissioning, handover, preventive and corrective maintenance, incident response, problem management and continuous improvement. The position works closely with project teams, operations, cybersecurity, network and infrastructure teams, system integrators, vendors, customers and field personnel.

Key Responsibilities:

• Lead preventive, corrective and condition-based maintenance activities for enterprise IP CCTV and VMS/CVMS environments.
• Monitor and maintain camera availability, recording continuity, live-view and playback performance, storage health and system recovery capability.
• Diagnose and resolve faults affecting cameras, recording and streaming services, management servers, storage, network switches, UPS systems and virtual machines.
• Coordinate service restoration during major incidents, maintain clear incident timelines and elevate to specialist teams or vendors when required.
• Minimize downtime, recording gaps, repeat failures, false alerts and manual operational checks through structured reliability improvements.

Monitoring, Diagnostics & Performance

• Design and maintain service health checks, dashboards, alert rules, event-correlation logic, service maps and operational reports.
• Monitor connectivity, video loss, stream health, bitrate, frame rate, resolution, codec behaviour, packet loss, latency, recording gaps, retention status, storage capacity and server resource utilization.
• Analyze and correlate evidence from camera, VMS and operating-systems.
• Define and track service-level indicators and objectives for availability, recording continuity, playback, retention, system response and recovery performance.

Testing, Commissioning & Operational Readiness

• Validate camera and VMS operability, including ONVIF profiles, RTSP streams, H.264/H.265 codecs, time synchronization, authentication, events and analytics.
• Review designs, bills of quantities, camera schedules, bandwidth and storage calculations, architecture diagrams, interface control documents, method statements, test procedures and vendor submissions.
• Confirm that monitoring, documentation, configuration baselines, spares, licensing, support arrangements and recovery procedures are complete before handover.

Incident, Problem & Change Management

• Investigate complex incidents spanning CCTV applications, servers, storage, networks, certificates and operating systems.
• Prepare root-cause analyses, maintain known-error records and drive corrective and preventive actions to closure.
• Plan and coordinate maintenance windows and technical changes while protecting video coverage, recording continuity, retention commitments and control-room operations.
• Apply disciplined incident, problem, change, configuration, release, availability, capacity, continuity and knowledge-management practices.

Documentation, Governance & Continuous Improvement

• Maintain camera and server inventories, firmware and software baselines, licensing records, configuration backups, dependency maps, support matrices, warranty details and lifecycle status.
• Prepare standard operating procedures, troubleshooting guides, recovery procedures, test reports, as-built documentation and support handover packs.
• Automate repetitive…