Sales Associate

Job Description - Sales Associate (SAL
002850)

SAL
002850

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
• Provide exceptional customer service by performing up‑selling, cross‑selling, suggesting alternatives and following up on customers' requests
• Inform Department Manager of unavailable and non‑performing products (specific for Multimedia)
• Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations (specific for Multimedia)
• Up‑sell and cross‑sell products and services in order to reach hourly and daily sales targets (specific for Multimedia)
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
• Handle cash register and transactions with the customers in an effective and accurate manner as required
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations (specific for Fashion)

• High School Degree
• Fluency in English
• Proficiency in MS Office
• Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible (skills specific for Sports Goods retail)
• Active participation in at least one sporting activity (specific for Sports Goods retail)
• Planning and Organizing: level 1
• Self‑Development: level 2
• Communication
  
  Skills:
  
  level 2
• Customer Focus: level 1
• Initiative: level 2
• Teamwork: level 2

Reserved