Department Manager Women s -to-Wear

Department Manager Women s Ready-to-Wear

INSPIRE EXHILARATE DELIGHT We are looking for a passionate commercially driven and client-centric Department Manager Women s Ready-to-Wear to join our team s is an exciting opportunity for an experienced luxury retail leader who thrives on the shop floor, leads by example and knows how to inspire teams to deliver exceptional client experiences. Beyond driving sales and operational excellence you will play a key role in elevating the client journey, developing a high-performing team and fostering a culture of engagement, accountability and continuous improvement.

Your

responsibilities will be to

• Lead, coach and inspire a team of Fashion Consultants driving a culture of high performance and accountability
• Maintain a strong presence on the shop floor, leading by example and actively supporting the team in delivering exceptional service
• Drive positive change by challenging existing ways of working, encouraging proactive client engagement and empowering the team to exceed expectations
• Identify development opportunities, provide ongoing coaching and ensure consistent service and performance standards
• Champion a client-first approach ensuring every interaction reflects the highest standards of luxury service
• Drive sales performance, conversion and client loyalty through proactive engagement and relationship building
• Analyze sales reports, monitor KPIs and identify commercial opportunities to improve departmental performance
• Proactively address day-to-day commercial challenges and implement practical solutions to drive results
• Partner closely with Buying and Visual Merchandising teams to optimise product assortment, stock movement and presentation
• Gather insights from clients and the sales team, providing valuable feedback to Buyers to support commercial decisions
• Oversee daily department operations ensuring operational excellence and a seamless client experience

What you ll need to succeed

• Proven experience in a Department Manager or equivalent retail leadership role within luxury fashion
• Strong product knowledge and experience across Women s Ready-to-Wear and/or Leather Goods
• Demonstrated success in leading, coaching and developing sizeable retail teams
• A hands-on floor-focused leadership style with the ability to motivate, influence and drive positive behavioural change
• Strong commercial acumen with experience analysing sales performance, managing KPIs and identifying growth opportunities
• A genuine passion for luxury client experience, relationship building and service excellence
• Excellent communication, interpersonal and stakeholder management skills
• Flexibility to work across retail shifts, including weekends

What we can offer you

• With us you will turn your aspirations into reality
• We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility
• Our Group offers diverse career paths for those who are extraordinary every day
• We recognise the value that you bring and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts