Store Manager​/Supervisor

We are seeking a responsible and results-driven Store Manager / Supervisor to oversee daily store operations, manage sales activities, and ensure excellent customer service. The successful candidate will be responsible for supervising store personnel, achieving sales targets, maintaining inventory accuracy, and ensuring the store operates efficiently while delivering a positive customer shopping experience. This role requires strong leadership, organizational, and communication skills, with a focus on sales performance and operational excellence.

We are seeking a responsible and results-driven Store Manager / Supervisor to oversee daily store operations, manage sales activities, and ensure excellent customer service. The successful candidate will be responsible for supervising store personnel, achieving sales targets, and maintaining inventory accuracy, and ensuring the store operates efficiently while delivering a positive customer shopping experience. This role requires strong leadership, organizational, and communication skills, with a focus on sales performance and operational excellence.

• Oversee daily store operations to ensure smooth and efficient business activities.
• Supervise, lead, and motivate store employees to achieve sales and operational targets.
• Monitor sales performance, analyze business results, and implement strategies to improve revenue.
• Deliver excellent customer service and ensure high levels of customer satisfaction.
• Handle customer inquiries, complaints, and service-related issues professionally.
• Manage inventory levels, stock replenishment, receiving, and stock control.
• Ensure proper product display, visual merchandising, and store presentation.
• Prepare staff schedules, assign duties, and monitor employee attendance and performance.
• Train and develop team members to improve product knowledge, selling skills, and service standards.
• Ensure compliance with company policies, operational procedures, and safety standards.
• Monitor cash handling, daily transactions, sales reports, and store documentation.
• Coordinate with suppliers, warehouse teams, and management on operational requirements.
• Identify opportunities to improve store efficiency, customer engagement, and sales performance.

• Diploma or Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field is preferred.
• Minimum 3–5 years of relevant experience in retail, store operations, or sales management.
• Previous experience as a Store Manager, Assistant Store Manager, or Retail Supervisor is an advantage.
• Strong knowledge of retail operations, sales management, inventory control, and customer service.
• Proven ability to lead, motivate, and manage a team.
• Strong communication, interpersonal, and problem-solving skills.
• Good understanding of sales targets, performance monitoring, and retail business operations.
• Customer-oriented with strong commercial awareness and a proactive attitude.
• Good organizational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Office and retail point-of-sale (POS) systems.
• Proficiency in written and spoken English.