F&B & Retail Operations Manager

Retail Operations Manager | Abu Dhabi | Freelance

JAM Event Services is recruiting a Retail Operations Manager for a leading cultural destination in Abu Dhabi. You’ll run the day-to-day business of its commercial spaces: gift shop, e-commerce store and on-site F&B.

What you’ll do

• Shape the product range with buying and marketing, including exclusive and locally made items tied to exhibitions
• Keep visual merchandising and stock levels to a high standard
• Track sales KPIs, manage budgets and grow earned revenue
• Recruit, train, schedule and lead the retail team
• Work with curatorial, marketing and visitor experience teams so retail aligns with exhibitions and campaigns
• Support pop-ups, events and seasonal activations

What you’ll bring

• 5–8 years in retail operations, with at least 2–3 years at manager level
• Strong commercial skills: sales analysis, budgets and KPI reporting
• Hands‑on experience in merchandising, stock control and team leadership
• Fluent Arabic and English (written and spoken)

Nice to have

• F&B operations experience (strong advantage)
• Cultural, tourism, attraction or destination retail background
• E-commerce, concession management or pop-up experience
• PMO experience

Details

• Full-time, on-site in Abu Dhabi
• Freelance / contract
• Abu Dhabi-based candidates preferred
• Contract terms – This is a month-by-month rolling freelance contract that may extend up to 6 months. Each extension depends on business needs, so the full term is not guaranteed and the contract may end at short notice. Please apply only if this arrangement works for you.