Relationship Manager

The Relationship Manager at Skill Up MENA will be pivotal in building and nurturing strong long-term partnerships with our key clients across the MENA region. This role involves deeply understanding their learning and development needs, providing tailored Skill Up MENA solutions, ensuring exceptional service delivery, identifying opportunities for growth within their organizations and ultimately driving client satisfaction and retention. The ideal candidate will be a proactive, results-oriented individual with exceptional communication and interpersonal skills, capable of building trust and fostering mutual success within the unique cultural and business landscape of the MENA region.

• Strategic Client Relationship Management MENA Focus Develop and maintain robust long-term relationships with a portfolio of key clients across the MENA region. Serve as the primary point of contact for client inquiries, strategic discussions and escalations. Proactively engage with clients to understand their specific learning and development objectives, organizational challenges and cultural nuances. Conduct regular strategic business reviews both virtually and potentially in-person to ensure alignment and identify evolving needs.
  
  Position Skill Up MENA as a trusted advisor and strategic learning partner.
• Needs-Based Solution Development Conduct thorough needs assessments to understand clients’ skill gaps and training requirements within the MENA context. Collaborate with Skill Up MENA’s product, curriculum and delivery teams to develop customized learning solutions that address client-specific needs. Effectively communicate the value proposition of Skill Up MENA’s offerings and tailor presentations to resonate with regional stakeholders. Ensure seamless delivery and implementation of learning programs, working closely with internal teams and client counterparts.
• Account Growth & Retention Identify and pursue opportunities for account growth through upselling and cross-selling relevant Skill Up MENA programs and services. Develop and execute strategic account management plans focused on client retention and expansion within the MENA region. Monitor client satisfaction through feedback mechanisms and proactively address any concerns to ensure long-term partnerships. Track and report on key client metrics including engagement, satisfaction, retention and revenue growth within assigned accounts.
• Effective Problem Solving & Issue Resolution Serve as the primary escalation point for client issues, demonstrating cultural sensitivity and working diligently to find effective solutions within the regional business environment. Collaborate with internal Skill Up MENA teams to resolve client concerns promptly and professionally. Proactively identify potential risks to client relationships and develop culturally appropriate mitigation strategies.
• Internal Collaboration & Reporting Collaborate effectively with Skill Up MENA’s sales, marketing, product and delivery teams to ensure a unified approach to client engagement across the MENA region. Maintain accurate and up-to-date records of client interactions, agreements and progress in CRM and other relevant systems, adhering to regional data privacy regulations. Provide regular reports on client status, opportunities and challenges within the MENA market to management.

• Experience in account management, relationship management, sales or a client-facing role preferably within the MENA region.
• Proven track record of building and maintaining strong long-term relationships with clients in the MENA market.
• Excellent verbal and written communication, interpersonal, presentation and negotiation skills with…