Golf Custom Fitter and club Builder

Job description

We're seeking an enthusiastic, driven individual to on board in the position of Custom Fitter and Club Builder
. In this role, you will maintain customer service standards, generate sales, custom fit, repair and build clubs and attend fitting days.

Club Fitting Responsibilities

• Professionally custom fit all customers with the best possible head and shaft combinations based upon their individual needs from all hardware brands (Callaway, Titleist, PING, Honma, Cobra, PXG, Taylor Made, Mizuno, Srixon, Cleveland, EPON, XXIO, Miura)
• Perform club fitting using our launch monitor technologies (Trackman 4, GCQuad / Flight Scope)
• Provide product and service recommendations according to customers' needs
• Manage workflow for all customer services including establishing turn-around times to meet customers' needs
• Complete, organize and store all customers' work orders
• Assist with outdoor fitting events at green grass locations for any of Honma, Taylor Made, Srixon, Cleveland, PXG and Cobra and other hardware distribution brands.

Club Repair & Building Responsibilities

• Undertake all facets of club repair, including swing weighting, loft and lie adjustment
• Manage club repair workflow including monitoring turn-around time of internal and external club repairs to ensure turn-around times meet the agreed timescales with the customer
• Keep work area organized with clubs in process to be repaired, clubs that are completed, quality assurance, paperwork for all work executed
• Good Knowledge and Experience on using Trackman, GC Quad and Flight Scope.
• Good Knowledge in different type of shaft brand, kick point or EI profile

Skills Requirements:

• Knowledge of club heads, shafts, grips, and build equipment
• Able to cohesively operate in a team environment with emphasis on customer satisfaction
• Detail oriented, good communicator, driven to succeed
• Service and sales oriented with high motivation
• Excellent English communication and interpersonal skills

You’ll Bring:

• 3+ years' prior club fitting experience in a golf retail sales or custom fitting environment or working for any of the major OEMs
• 3+ years' minimum experience in club repair
• Prior considerable experience performing professional club fitting with the use of launch monitor technology (GC Quad, Flight Scope or Trackman
• Excellent English communication skills, a drive to succeed and able to work in a team environment
• A demonstrated sales achievement background and proven success in meeting/exceeding custom fit sales targets
• Sound golf equipment knowledge and high playing ability