Parts Counter Salesman

Dalma Motors is looking for a dedicated and customer-oriented Parts Counter Salesman to join our Spare Parts team.

This role is essential in driving day-to-day sales activities, delivering excellent customer service, and contributing to our parts operation's success by meeting revenue and customer retention goals.

• Customer Interaction:
  Assist customers at the counter and handle their parts requests via email and phone.

• Order Processing:
  Support end-to-end order fulfillment to ensure seamless customer experience.

• Customer Service:
  Develop and enforce service guidelines to maximize customer satisfaction.

• Parts Sales Oversight:
  Ensure proper documentation and approval of all parts sales.

• Sales Generation:
  Drive sales and revenue from new and existing customers, meeting the margin targets set by management.

• Coordination:
  Quote follow up & conversion, follow up on payments, and maintain effective coordination with customers.

• Product Support:
  Offer technical advice and recommendations to fulfill customer needs.

• Database Management:
  Keep customer records up to date, tracking sales activity, contact information, and opportunities.

• Industry Knowledge:
  Stay informed on trends and updates in the spare parts industry.

• Additional Tasks:
  Handle other duties as assigned by the Head of Parts.

• Customer Service
  
  Skills:
  
  Strong interpersonal and communication abilities to build customer relations.

• Technical Knowledge:
  Familiarity with Indian, Korean, European commercial vehicle spare parts and ability to provide informed product recommendations.

• Organizational
  
  Skills:
  
  Competence in managing orders, coordinating with customers, and maintaining accurate records.

• Teamwork:
  Ability to work collaboratively with the parts team and internal departments.

• Adaptability:
  Willingness to take on new tasks and adapt to a dynamic work environment.