Job specializations:
-
Sales
Client Relationship Management, Retail Sales, Sales Associate/Assistant
Job Description & How to Apply Below
Job Description:
Position
Embody the brand as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Job responsibilities Deliver an Exceptional Selling Experience- Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
- Keep client information up-to-date in the company's CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
- Address complex clients' complaints with diplomacy, offering resolution strategies that uphold brand reputation while satisfying clients concerns.
- Serve as proactive liaison between clients and local/central service departments.
- Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
- Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
- Selling Techniques
- Tech Savvy (including familiarity with CRM systems)
- Knowledge of luxury industry
- Client information management (CRM)
- Policy and procedure adherence (discounts, security, fiscal, legal regulations)
- Russian and English language required
- Client-centric mindset
- Interpersonal Savviness
- Client Relationship Development
- Adaptability
- Negotiation
- Collaboration (ability to work in a team)
- Brand Sensitivity
- Cultural Curiosity and Sensitivity
- Organized and efficient
- Detail-oriented (with the ability to manage multiple tasks simultaneously)
- Ability to work in a fast-paced and target-oriented environment
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