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Sales
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Lead the National Security & Law Enforcement Solutions portfolio, with accountability for sustainable growth, strategic customer engagement, opportunity conversion, commercial performance, and coordinated delivery across government, national security, law enforcement, civil government, and related sectors. The role translates customer priorities into commercially viable solutions leveraging Space
42 capabilities in satellite communications, geospatial intelligence, artificial intelligence, and secure connectivity.
- Own the business plan, revenue, gross margin, pipeline, forecast accuracy, and overall commercial performance for assigned government accounts and business units.
- Develop and execute account strategies for priority UAE and regional government customers, aligned with corporate growth objectives.
- Build trusted relationships with senior government stakeholders, end users, procurement authorities, strategic partners, and prime contractors.
- Identify, qualify, shape, and capture complex opportunities across satellite communications, geospatial services, AI-enabled solutions, and secure connectivity.
- Lead opportunity governance, bid strategy, proposal development, pricing alignment, negotiations, and contract closure in coordination with internal stakeholders.
- Coordinate with solution engineering, programs, operations, finance, legal, procurement, security, and other business units to ensure executable commitments and successful delivery.
- Maintain disciplined oversight of customer commitments, contractual milestones, collections, risks, issues, and executive escalations.
- Create strategic partnerships and teaming arrangements that strengthen market access, local value, and solution competitiveness.
- Ensure compliance with corporate governance, export-control requirements, information security, customer confidentiality, and applicable regulatory obligations.
- Lead, coach, and develop account management and business development personnel, with clear objectives, ownership, and performance expectations.
- Bachelor's degree in business, engineering, telecommunications, defence studies, or a related discipline; a relevant master's degree is preferred.
- Minimum 10 years of relevant experience, including significant leadership responsibility in government, defence, aerospace, telecommunications, security, geospatial, or advanced-technology sectors.
- Proven record of originating and closing complex government opportunities and managing long, multi-stakeholder procurement cycles.
- Experience with commercial modelling, proposals, contracts, negotiations, program governance, and executive customer management.
- Strong understanding of government procurement, tendering practices, security requirements, and the operational environment of public-sector customers.
- Professional fluency in English;
Arabic capability is strongly preferred for customer engagement in the UAE.
Translates market and customer priorities into focused account plans.
Commercial AcumenBalances revenue growth, margin, risk, cash flow, and contractual obligations.
Government EngagementBuilds credibility with senior stakeholders in sensitive, regulated environments.
Opportunity CaptureShapes differentiated solutions and leads disciplined bid-to-contract execution.
Delivery OrientationEnsures commitments are realistic, governed, and executed across functions.
People LeadershipSets clear accountability and develops capable, collaborative teams.
Indicative Success Measures- Achievement of approved order intake, revenue, gross margin, collections, and cash-conversion targets.
- Quality and coverage of the qualified pipeline, forecast accuracy, and opportunity conversion.
- On-time closure of strategic bids, commercial agreements, and customer decisions.
- Customer satisfaction, account retention, executive engagement, and growth of strategic relationships.
- Effective management of contractual, delivery, financial, security, and reputational risks.
- Team capability, succession readiness, collaboration, and delivery against agreed objectives.
- Competitive compensation packages and comprehensive medical insurance to support you and your family.
- Well-being focused initiatives and resources, designed to enhance your personal and professional life.
- Access to exclusive discount programs, offering savings across various lifestyle and leisure experiences across the UAE.
If you are performance-driven…
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