ServiceNow Technical Lead

• Architect and design scalable, robust Service Now solutions that align with business objectives and best practices.
• Lead and mentor a team of Service Now developers and administrators, fostering a collaborative and high-performing environment.
• Oversee the development lifecycle, ensuring quality, efficiency, and adherence to coding standards for all Service Now implementations.
• Translate complex business requirements into technical specifications and actionable development tasks.

Desired Candidate Profile Required Skills Primary technical and functional skills

Proposed must-haves:
JavaScript/Glide APIs, business rules, client/server scripting, ACLs, scoped applications and Flow Designer; hands-on REST authentication, error handling and transformations. Apply secure coding, source/update-set controls, testing, upgrade-conflict resolution and rollback design. Screening: code review and integration-failure scenario, supported by production.

Key Deliverables Expected outputs and outcomes from the resource

Approved solution/integration designs; reusable engineering patterns; reviewed code/configuration and tested integrations; regression/upgrade assessments and deployment/rollback plans. Maintain scoped-app standards, technical-debt backlog and control-ready evidence. Hand over source records and BAU runbooks, coach internal engineers and document partner knowledge-transfer acceptance.

Certifications e.g. AWS Certified, PMP, CISSP, Azure, ITIL

Proposed mandatory: current Service Now CSA, Certified Application Developer (CAD), and CIS-ITSM.Desirable: implementation credentials aligned to assigned integration/ITOM scope and architecture qualifications.