Ships Agency Operator

Ships Agency Operator – Wilhelmsen Port Services

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We provide our customers with peace of mind while handling their cargo, vessels, and crew. Over 75,000 port calls per year, we ensure safe and efficient port calls worldwide.

• Responsible for the effective coordination of assigned port calls.
• Advice on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required.
• Ensure compliance with Port Services processes, standards and procedures, including correct use of the operating system.
• Ensure proper monitoring of the vessel and attendance to any follow up enquiries.
• Ensure correct amount of pre‑funding is received or the correct level of authority has approved any deviation, prior to performing the Port Call.
• Establish and maintain vessel’s files and ensure that all transactional systems are updated in real time.
• Ensure proactive, efficient and timely communication at all times.
• Report leads, business opportunities and relevant port updates observed to Manager.
• Monitor and record expenses that arise during vessels’ port call.
• Ensure Cash‑in‑Transit (Cash to Master) as per WPS procedure.
• Proactively follow up, check and approve supplier’s invoices.
• Ensure cost effectiveness of Vessel Operations.
• Comply with WPS PPE Standard when working in ports/onboard vessels.

• Maritime background and experience from Ships Agency Operations.
• Good communication skills and command of the English language (oral and written).
• Process and system understanding.
• Self‑motivated and result oriented.
• Proactive and possesses ability to anticipate issue to facilitate preventive measures.
• Ability to work under pressure.
• Problem solving skills with ability to make fast and sound judgement.
• Ability to effectively plan & direct an operation without compromising on safety to personnel and vessel.
• Good motivator and team leadership skills.
• Familiar with Port & local Authorities regulations, procedures and governing tariffs.
• Computer literate.

Working in Wilhelmsen offers a culture and work environment of strong leadership, career development, work‑life balance, and challenging opportunities. The organization thrives on modern tools and supports the use of new digital skills. You will receive a generous and bespoke benefits package tailored to your Wilhelmsen HUB.

Final date to receive applications: 16.01.2026

Work location: Abu Dhabi, UAE

All positions at Wilhelmsen are subject to reference and s. For certain roles, additional background screening may be required.