Flight Watch Agent - Shift

Position: Flight Watch Agent - Shift Based

dnata is more than a global air and travel services provider We connect people with possibilities and opportunities across 130 airports in 34 countries through ground handling cargo travel and catering amp retail services Our purpose is clear to deliver on the promises our customers make We are powered by a bold vision to be the world s most admired air and travel services provider which guides our strategy culture and every role across our teams Our core values fuel everything we do we are safe we play to win we respect everyone and work together as a team and we are future thinking At dnata we foster diversity nurture ambition and celebrate achievement If you re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel we d love to have you onboard As a Flight Watch Agent you will be responsible for ensuring that operational support flight editing and post-departure activities are carried out in accordance with IATA Ground Operations Manual IGOM standards and airline contractual requirements You will also oversee the Airport Operations Control Centre AOCC functions including aircraft towing coordination Flydubai operations support telex communications and radar desk activities ensuring safe efficient and timely flight operations In this role you will Comply with all relevant safety quality and environmental management policies procedures and controls to maintain a safe and healthy work environment Proactively raise and report safety concerns and adhere to departmental policies processes standard operating procedures and work instructions to ensure activities are carried out in a controlled and consistent manner Monitor radar tracks for assigned flights and update operational systems with short-final and holding status information Action requests received via VHF frequency relating to ground service requirements including obtaining Weight amp Balance W amp B and fuel figures from the Pilot-in-Command PIC or Load Control and communicating information to the relevant stakeholders Identify flights not scheduled to operate to DXB and ensure the relevant Operations Control teams are alerted accordingly Coordinate and communicate with stakeholders to ensure all resources equipment and personnel are available and prepared to execute towing activities safely and efficiently Implement the Emirates towing plan and monitor the on-time performance OTP of scheduled towing operations Coordinate with the Turnaround Coordination Officer TCO to ensure Flydubai operational requirements are met and perform AMIS-DMIS checks communicating any issues or discrepancies in a timely manner Ensure flight creation is accurately reflected in DCS and DMIS including updates to aircraft registration and gate allocation details Ensure seating arrangements for passengers requiring special assistance and group bookings are managed in accordance with airline agreements and IGOM requirements Complete all flight editing activities and required remarks prior to the opening of check-in counters and ensure post-departure updates and flight records are completed accurately and within required timelines Monitor operational telex messages and ensure they are actioned and communicated to the relevant stakeholders To be considered for this role, you must meet the below requirements:

To be considered for this role, you must meet the below requirements:

• 0-2 years of relevant experience for diploma holders, or 2-4 years of relevant experience in a related field with hands-on practical training.
• Knowledge of operational systems including dnata Management Information System (DMIS), Airport Activity Control System (AACS), Universal Flight Information System (UFIS), and Departure Control Systems (DCS).
• You ll have an edge, if you have:
• Proficient command of written and spoken English (English Language Level
  5).
• Strong communication and stakeholder management skills, with the ability to coordinate effectively across multiple operational teams.
• Strong safety awareness with a commitment to maintaining operational, regulatory, and workplace safety standards.