Principal User Experience Researcher

Insulet Corporation (NASDAQ: PODD) is a medical device company headquartered in Massachusetts, dedicated to simplifying life for people with diabetes through its Omnipod product platform. The Omnipod Insulin Management System is a tubeless, wearable disposable pod that delivers up to three days of continuous insulin without needles or finger sticks. Its flagship product, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor and can be controlled via a compatible smartphone.

Insulet also adapts its Pod technology for delivery of non-insulin drugs across other therapeutic areas.

The role

The Principal User Experience Researcher will develop next-generation digital experiences for children and adults managing type 1 and type 2 diabetes. The role focuses on defining user experience and product strategy for the Omnipod mobile app, shaping long-term experience direction across the Omnipod portfolio, and influencing strategic product decisions through customer-centered insights and design thinking. The position is based in either Acton, MA or San Diego, CA on a hybrid basis.

What

you would do

• Define the user experience of mobile digital products by developing wireframes, page and task flow analyses, concept maps, site maps, navigation and information architecture flows, UI designs, and proof-of-concepts for Android and iOS.
• Create the user journey vision and bring clarity to complex digital product solution spaces, ensuring the portfolio reflects a cohesive, human-centered design approach.
• Collaborate with user researchers to validate and test designs with end users.
• Work with marketing, product managers, and engineers to deliver designs that satisfy user goals and support learning.
• Make UX design recommendations based on usability standards and industry best practices.
• Contribute to corporate UX design standards and frameworks.
• Mentor junior staff on interaction design principles and processes.
• Present designs to cross-functional product teams, elicit constructive feedback, and participate in others' design reviews.

What they are looking for

• Bachelor's or master's degree in Visual Design, Graphic Design, HCI, Interaction Design, or a related discipline.
• At least 10 years of experience in UX research.
• Experience designing for tablets and smartphones.
• Expert-level proficiency in common design tools such as Sketch, Axure, Adobe Creative Suite (Illustrator, Photoshop, Fireworks, Flash, Acrobat), MS Office, and Visio.
• Experience designing for Android or iOS in a technology-centered company, preferably in a regulated environment.
• Ability to prototype mobile and web solutions, including familiarity with HTML5, CSS, JavaScript, and C++.
• Solid visual and interaction design skills, including responsive design techniques.
• Ability to work in an Agile software development environment; familiarity with tools such as Fogbugz and Kanbanary.
• Fluency in usability standards and design heuristics.
• Familiarity with user-centered research methods such as usability testing, contextual inquiry, and field interviews.
• Strong interpersonal and communication skills across a cross-functional organization.

Working arrangements

This role is hybrid and requires on-site work from an Insulet office. The position is available in either Acton, Massachusetts or San Diego, California.

Pay and benefits

The annual base salary range for this role is $171,800 - $257,750. The position may also be eligible for incentive compensation. Benefits include medical, dental, and vision insurance, a 401(k) with company match, paid time off, and additional employee wellness programs.