Tribal Health Navigator, Customer Relations

Position: Tribal Health Navigator, Customer Relations - 33738

Tribal Health Navigator, Customer Relations - 33738

Ada, OK | Health | Full Time

Posted yesterday | Apply before November 21, 2026

Description

We are currently looking for aFull Time Tribal Health Navigator, Customer Relations to join our Tribal Health Dental Team team located at the Silverstone Building working8:00AM-5:00PM - Mo Tu We Th Fr.

Summary

The purpose of this position directly services Chickasaw citizens by assisting, advising, and education citizens about the Tribal Health process.

Responsibilities

• This position is the first contact to provide exceptional customer service to Chickasaw citizens to assist them with their healthcare needs
• Provide education and guidance to citizens needing assistance through the Tribal Health programs or needing assistance navigating the healthcare system
• Performs daily operations of Tribal Health program to ensure services are easily available and understandable for citizens
• Provides guidance to citizens seeking participation in the Tribal Health program to include initiating applications and obtaining the necessary documents
• Receives and interviews applicants to determine eligibility according to Program guidelines and regulations
• Act as the liaison to provide information and resolve problems for citizens
• Communicate effectively with patients by written and verbal means, including by phones, letter and e-mail. Maintain electronic record of all communication within CNIQ
• Effectively communicates with citizens to assist them in getting the information they need to apply for the program, this may include care plans, statements and explanation of benefits
• Coordinate with Health Spending Account (HSA) staff to obtain assistance with premiums, deductibles and co-pays when eligible. Confirm through Services at Large (SAL) database to prevent duplication of reimbursement for services
• Performs patient registration by utilizing the Chickasaw Nation Internet Quorum (CNIQ)
• Process request for eyeglass vouchers
• Manages timekeeping for assigned staff
• Coordinate with resource management team to obtain W-9's as needed
• Assists caller and walk-ins based on knowledge of the Chickasaw Nation Tribal Health Programs
• Resolve any customer concerns timely and effectively
• Proactively help citizens with health needs through internal and external resources
• Interact and maintain professional working relationship with all Chickasaw Nation programs
• Answer routine inquiries and make appropriate referral of questions concerning customer needs
• Receive and read incoming correspondence and reports and exercise self-judgment in preparing replies
• Prepare replies for the Chickasaw Nation Tribal Health Program
• Schedules staff meetings, conferences, and events
• Represent Tribal health on ad hoc group meetings as needed
• Communicate the Tribal Health program mission and vision
• Forward relevant information regarding key operating aspects to the manager
• Serve as a liaison and advocate between citizens and Health programs
• Performs all other duties as assigned

Competencies Essential

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Must have working knowledge of insurance authorization and billing processes
• Administration of insurance health systems
• Working knowledge of dental terminology
• Possess a…