Service Desk Operator

Pay range

Salary: £29,770 + 25 days annual leave + Pension Scheme with an average employer contribution of 28.97%

Location:

Addlestone, Surrey KT15 3LS

Job Reference: 432234

Closing date: 12 January 2026.

The Veterinary Medicines Directorate (VMD) is an Executive Agency of the Department for Environment, Food and Rural Affairs (Defra) responsible for ensuring the safety, quality and efficacy of veterinary medicines in the UK. The Service Desk Operator serves as the first point of contact for IT support, delivering prompt and professional assistance to users via digital channels, phone and in person.

• Managing and monitoring the IT Service Desk system, categorising and escalating issues, and ensuring timely resolution.
• Handling IT queries, maintaining documentation, issuing equipment and accounts, updating the asset register, and supporting procurement processes.
• Coordinating IT meetings, facilitating training for new starters, and providing ad‑hoc support to the wider IT team.

• Familiarity with IT service desk systems, ticketing tools and basic troubleshooting across hardware, software and network issues.
• Strong communication and interpersonal skills for supporting users digitally, in person and over the phone.
• Capability of identifying, categorising and escalating IT issues appropriately.
• Experience managing calendars, scheduling meetings and coordinating training sessions.
• Ability to create and maintain user guides, help documents and IT records using document management systems.
• Experience in issuing IT equipment and maintaining asset registers.
• Skilled in handling procurement‑related tasks, including invoice tracking and monthly reporting using Government Procurement Cards.
• Monitoring software expirations, incoming mail and ensuring timely responses to queries.
• Operating the Service Desk ticketing system and applications such as Excel, Word and Outlook.

If you are interested in applying for this position, we would love to hear from you! Please submit your application via the Civil Service Jobs website by clicking "apply" where you will find a full job description including salary details.

The Veterinary Medicines Directorate is an Equal Opportunity employer.

No Recruitment Agency, Newspaper or Publication calls please.

Associate

Full‑time

General Business