Service Desk Operator

Veterinary Medicines Directorate Service Desk Operator

Reference number : 432234

Salary : £29,770 + 25 days Annual Leave + Pension Scheme with an average employer contribution of 28.97%

Working pattern :
Full-time

Location :
Addlestone, Surrey

The Veterinary Medicines Directorate (VMD) is an Executive Agency of the Department for Environment, Food and Rural Affairs (Defra) and is responsible for ensuring the safety, quality, and efficacy of veterinary medicines in the UK.

We have a vacancy for a Service Desk Operator

This exciting and interesting job puts you at the heart of the VMDs IT Team.

The IT Service Desk Operator serves as the first point of contact for IT support, delivering prompt and professional assistance to users via digital channels, phone, and in person. Key responsibilities include managing and monitoring the IT Service Desk system, categorising and escalating issues, and ensuring timely resolution.

The role involves handling IT queries, maintaining documentation, issuing equipment and accounts, updating the asset register, and supporting procurement processes. Additionally, the operator coordinates IT meetings, facilitates training for new starters, and provides ad-hoc support to the wider IT team.

We're looking for you to have the following experience :

• Familiarity with IT service desk systems...