House Manager

Job Title
:
House Manager (Permanent)

Location
:
Addlestone, Surrey, United Kingdom

Employment type
:
Permanent (6-month fixed term contract)

Hours
: 25 hours per week – Monday to Friday (shift pattern to be agreed)

Hourly rate
: £14.46 per hour

Benefits
:
Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, generous annual leave entitlement.

We are recruiting a House Manager to enhance the quality of life for homeowners at our Oaktree Court development. The role involves front‑of‑house service, facilities management, event coordination and community building.

• Welcoming new homeowners and supporting them to settle into their apartments.
• Providing a professional front‑of‑house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
• Being the ‘face’ of McCarthy Stone for the families and friends of our homeowners.
• Dealing with homeowner issues with sensitivity and understanding the need for confidentiality and respecting their privacy.
• Managing the development – gardens and grounds – in an efficient and effective manner, providing homeowners with a safe, secure, well‑maintained and pleasant environment.
• Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
• Ensuring that all health and safety requirements are adhered to.

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer‑service‑orientated position.
• A professional approach with high quality standards.
• Thrives in a busy and varied role, where every day will be different.
• Resilient and able to problem‑solve effectively.
• Basic awareness of health and safety will be a distinct advantage.
• Good level of computer literacy including Microsoft Word and Outlook.
• Previous or current first‑aid qualifications will be an advantage although successful candidates will receive all necessary training on commencement of the role.

All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.