System Analyst - PM; Kuwaiti Nationals

Job Description

• Provide support for SAP PM incidents and service requests
• Provide MM/SD module incidents and service requests
• Collaborate with ABAP and Basis teams to resolve system bugs, enhancements, and performance issues
• Act as the primary point of contact for business users for all SAP PM and MM/SD-related issues
• Communicate effectively with maintenance, operations, and planning teams to understand business pain points
• Ensure timely updates, root cause analysis (RCA), and closure of tickets within defined SLAs
• Gather and document business requirements for minor enhancements and change requests (CRs)
• Configure and test approved changes, ensuring minimal impact on business operations
• Work closely with other SAP functional teams (MM, PP, QM, FI/CO) to ensure smooth cross-module operations
• Maintain up-to-date functional documentation, configuration guides, and test scripts
• Create knowledge base articles (KBAs) for recurring issues and share best practices within the support team
• Support maintenance performance reporting (e.g., breakdown analysis, preventive maintenance compliance)
• Collaborate with BI/Analytics teams to enhance dashboards and maintenance KPIs
• Participate in regression testing, patch upgrades, and SAP version updates (ECC or S/4
  
  HANA)
• Validate the stability of PM functionality after transport movements or system refreshes

Identify and propose system or process improvements to enhance maintenance efficiency.

Should follow the document process and adhere to IT documentation policy.

• Bachelor’s Degree or equivalent in Computer Science or Information technology Engineering

• Preferably 5+ years of experience in supporting SAP PM Module & 2+ years relevant experience in the domain.
• Knowledge of other SAP modules will be added advantage

• SAP configuration and implementation experience
• General application demand management skills
• Business knowledge in Material Management & Plant Maintenance
• General experience in IT operations and support methodologies e.g., ITIL
• Experienced in at least 2 full cycle project implementations/upgrades