Job Description & How to Apply Below
Job Title:
Client Success Partner (On-Site)
Subtitle: A hands-on, on-ground role focused on improving procurement and estimation outcomes
Location:
Ahmedabad (with travel to Vadodara / Surat)
About the Company
We are building an AI-powered procurement and estimation platform designed for EPCs, contractors, and project teams executing large Cap Ex projects across Energy, Power, and Infrastructure .
Our focus is on driving real, measurable improvements in procurement quality, speed, and outcomes—not just deploying another software tool.
About the Role
This role exists because real procurement transformation does not happen remotely .
As a Client Success Partner (On-Site) , you will work closely inside client offices , alongside their procurement and estimation teams, to ensure the platform is used in a way that materially improves how projects are procured and estimated .
It is a relationship-led, outcome-driven, on-ground role where you act as a trusted partner to the client and take full ownership of client success.
What You Will Do
1. Work Embedded Inside Client Teams
Spend 1–2 days per week at client offices
Build strong working relationships with procurement heads, estimation teams, and project stakeholders
Understand how procurement and estimation are actually executed on the ground
2. Improve Procurement & Estimation Outcomes
Study existing procurement and estimation workflows
Identify gaps, inefficiencies, and delays
Guide teams on using the platform to improve:
RFQ processes
Vendor discovery and comparison
Technical and commercial evaluations
Internal alignment and clarity
Provide hands-on support during live procurement or estimation cycles when required
3. Drive Adoption Through Alignment
Align multiple stakeholders within the client organization
Respectfully challenge existing processes and suggest better alternatives
Ensure the platform becomes part of the client’s daily procurement rhythm , not an occasional tool
4. Own Client Success & Renewals
Act as the primary owner of client success outcomes
Track and articulate value delivered to each client
Lead renewal conversations grounded in trust and demonstrated impact
Drive long-term retention through consistent on-ground engagement
5. Act as a Feedback Bridge
Work closely with:
Vendor communication teams
Technology and product teams
Share structured feedback from real, on-ground usage
Help adapt workflows to client-specific needs
What Success Looks Like in 6 Months
Clients actively rely on the platform for procurement and estimation
Noticeable improvement in procurement quality and clarity
Reduced back-and-forth with vendors
Faster RFQ closures and stronger vendor comparisons
High renewal rates driven by delivered value, not contracts
Required Skills & Traits
Strong in-person communication and relationship-building skills
Ability to understand and improve processes, not just execute tasks
Confidence to challenge existing workflows constructively
Comfortable working across multiple client locations in a week
Curious, coachable, and comfortable with technology-enabled workflows
Nice to Have
EPC, PMC, or large contractor background
Experience handling multiple projects or sites
Exposure to procurement tools, ERPs, or workflow systems
Compensation & Growth
Competitive fixed salary
Performance-linked annual variable based on renewals
Travel expenses covered
Clear growth path to Regional Client Success Lead
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