Parts Advisor

Volvo Cars Lakeridge is looking for an experienced Parts Advisor to join our growing team. We are a community-oriented dealership group focused on providing the ultimate experience to our clients within a positive team environment.

Job Summary

The Parts Advisor at Volvo Cars Lakeridge plays a crucial role in managing vehicle parts inventory, assisting internal and external customers, and supporting the service department. The Parts Advisor is also responsible for maintaining strong relationships with external customers such as repair shops, fleet operators, and independent mechanics.

Key Responsibilities

• Process orders via phone, email, or in person
• Assist the Service Department in finding the right parts for vehicles
• Process parts orders and provide accurate pricing, availability, and delivery estimates
• Maintain an organized and up to date inventory of parts and supplies
• Conduct regular stock checks and reorder parts as needed/advised
• Handle incoming shipments, verify deliveries, and update inventory records
• Work closely with service advisors and technicians to ensure timely availability of parts for repairs
• Source and supply special-order parts for vehicle maintenance and repairs
• Track back-orders and ensure timely delivery of parts
• Ensure warranty parts are properly processed and documented
• Use dealership software to track inventory, generate invoices, and process transactions
• Maintain records of parts sold, used, returned, or exchanged
• Arrange and oversee deliveries to wholesale customers, ensuring accuracy and timeliness
• Handle customer inquiries, complaints, and returns in a courteous manner
• Ensure compliance with dealership policies and manufacturer guidelines.

Skills & Qualifications

• Strong knowledge of automotive parts, brands, and industry trends
• At least three years experience as a parts advisor/wholesales or a related role in a dealership or parts distributor
• Excellent customer service and communication skills
• Familiarity with dealership inventory management software (CDK preferred)
• Attention to detail and ability to work in a fast-paced environment
• Basic mechanical knowledge is a plus
• Basic understanding of logistics and supply chain management
• Must be able to lift and transport automotive parts safely up to 25lbs

Please upload your resume to your application. We thank all applicants for their interest but only those candidates selected will be contacted directly. No phone calls please.

Volvo Cars Lakeridge is committed to being responsive to the diverse needs of its employees, customers, and others, including those with disabilities by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account the applicant's accessibility needs.

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