Quality Assurance Manager

Swegon North America is a market leading supplier in the field of indoor environment solutions, offering superior products for ventilation, heating, cooling and climate optimization. Swegon is at the forefront of innovation, connected services and expert technical support. Swegon's values of Customer Empathy, Trust, and Commitment go beyond technology. These values are the pillars upon which we build every interaction, solution, and partnership.

At Swegon, we believe that people who feel good inside don't just perform better - they thrive. This is a great time to join our growing company where excellence meets innovation in every climate solution we deliver. Join us on our mission to redefine excellence in the HVAC industry.

• Competitive salary
• Comprehensive benefits that start on day one
• Immediate RRSP matching program
• Supportive and collaborative team atmosphere
• Lucrative employee referral program
• Vibrant corporate culture - Enjoy team events, lunch and learns, and wellness initiatives
• We passionately celebrate our team success and individual achievements
• Strong Commitment to Sustainability:
  Join us in making a positive impact on the planet
• Located just minutes from Highway 401 in Ajax, ON

The Quality Assurance Manager plays a pivotal role in leading and evolving Swegon North America’s Quality Management System (QMS), ensuring alignment with ISO 9001:2015 standards. This role requires a dynamic leader with a collaborative mindset, capable of driving cross-functional engagement and fostering a culture of continuous improvement across multiple facilities. The successful candidate will champion quality initiatives, lead internal audits, and serve as a strategic partner to operations, supply chain, and leadership teams.

• Lead the implementation and sustainment of company-wide quality policies, procedures, and programs in accordance with the company QMS.
• Drive resolution of quality issues through structured root cause analysis and corrective/preventive actions.
• Ensure systems and documentation meet external certification requirements and internal operational needs.
• Collaborate with cross-functional teams to define and maintain quality control plans for all manufacturing processes.
• Plan, execute, and oversee internal audits, including ISO and process audits, acting as Lead Auditor when required.
• Promote and embed a continuous improvement culture across departments and facilities.
• Manage document control systems to ensure accuracy and compliance.
• Ensure adherence to ISO 9001 and other relevant standards and regulations.
• Coach and develop a high-performing Quality Operations team, fostering accountability, innovation, and excellence.
• Partner with supply chain teams to address and resolve supplier quality concerns.
• Serve as a quality advocate, confidently enforcing standards and guiding teams toward compliance and excellence.
• Build and maintain strong working relationships across departments and plant leadership.
• Facilitate training and development initiatives to elevate quality awareness and capability.
• Travel as needed to support quality operations across North American facilities.

• Proven experience establishing ISO 9000-compliant QA systems in a multi-plant environment.
• Post-secondary education in quality systems or related field.
• Minimum 5 years in a quality and manufacturing role, preferably in custom fabrication or industrial manufacturing.
• Proficiency in ERP/MRP systems within a manufacturing context.
• Familiarity with continuous improvement methodologies and LEAN manufacturing principles.

• Strong interpersonal and communication skills with a collaborative and inclusive leadership style.
• Proactive, resourceful, and adaptable with a positive and energetic approach.
• High attention to detail and analytical problem-solving capabilities.
• Ability to manage multiple priorities and lead cross-functional teams effectively.
• Committed to quality, timelines, and operational excellence.
• Conflict resolution and negotiation across diverse teams.
• Ethical, organized, and dependable with strong time management skills.