Consumer Relations Representative

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays an integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.

The Consumer Relations Representative is responsible for interfacing with consumers to help resolve questions pertaining to the individual’s background report.

• Handles daily client and consumer interactions, via telephone and/or email, relative to compliance-related questions.
• Communicates with clients and candidates in a professional manner while opening cases to investigate their claims.
• Addresses candidate concerns and identifies discrepancies in their background reports.
• Supports the compliance function that handles FCRA disputes, and monitors federal and state compliance for the industries the company serves, such as staffing, healthcare, non-profit, etc.
• Supports Strategic Account Managers and other departments in answering compliance-related issues.
• Assists the Manager, Compliance in implementing and enforcing all policies, procedures, and activities required to operate in accordance with applicable laws.
• Conducts reinvestigations in accordance with the FCRA for various search types, including driving records and Social Security products.
• Demonstrates a comprehensive understanding of services the company provides to better facilitate questions and provide appropriate answers.
• Other duties as required.

• Experience in customer service or a related function is preferred.
• Experience working in a heavy call-volume environment is required.
• Time management and prioritization skills are required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
• Education:
  
  High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure:
  Professional Background Screening Association Basic or Advanced Certificate is a plus. If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 0 to 2 years is preferred.
• Years of experience supervising:
  None.

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The…