Head of Customer Outcome & Retention
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
FMX, a remote-first SaaS maintenance platform, seeks a Manager of Customer Outcome Management to lead the COM team. You will drive adoption, value, and satisfaction across post-implementation accounts while identifying expansion opportunities.
With 4+ years in customer success and 2+ years of people leadership, you will mentor COMs, manage retention metrics, and partner with Sales to surface upsell potential. The role supports a flexible schedule in a remote US setting.
The following opening is for a Head of Customer Outcome & Retention with Facilities Management Express.
Step into the Head of Customer Outcome & Retention role at Facilities Management Express in Columbus, OH, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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