Shopping Assistant - Cashier | Retail | IKEA

Job Requisition : 174720

The Shopping Experience Representative ensures friendly, professional customer interactions at the Info desk, accurately handles cash, assists with shopping tools, and maintains efficient service at the Returns & Exchange desk. The role enhances customer satisfaction by promptly resolving complaints and contributes to a well‑organized, welcoming store environment.

• Follow SOPs for cash handling, receiving payments via cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before and after trading to ensure accurate cash handling.

• Greet and welcome customers at the store, ensuring the availability of shopping tools and providing bags/trollies to facilitate the shopping journey.
• Respond to customer needs efficiently to minimize queues and ensure shoppers feel attended to.
• Handle routine customer complaints promptly and courteously for maximum satisfaction.
• Explain Smaland admission policy to families professionally, ensuring child safety is a priority.
• Make announcements and page customers if there are issues in the playroom or general needs arise.

• Ensure the Returns & Exchange policy is perceived as generous and efficient by customers.
• Handle returns and exchanges with judgment based on management's authority to retain customers.
• Use Returns & Exchange information to report product faults, safety issues, or transportation problems to management.
• Prepare regular reports of transactions at the Returns & Exchange desk for reconciliation and performance analysis.

• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Proactive customer service focus.
• Ability to manage and organize tasks efficiently.

• High School education.
• 2 years of experience in a similar customer service role.
• Proficiency in English; knowledge of Arabic preferred.
• Excellent communication, interpersonal, and problem‑solving skills.