UAE National Shopping Assistant Retail IKEA
UAE National Shopping Experience Assistant – Retail – IKEA Al Ain
Job Requisition
Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – the Group employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, partnering with over 200 of the world’s most admired and innovative brands.
Al‑Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
The Role
The Shopping Experience Representative is responsible for overseeing the Info desk and ensuring customers receive friendly and professional support. This role demands attention to detail in cash handling and transactional accuracy, as well as a commitment to customer satisfaction through effective handling of inquiries and complaints. The representative plays a key part in maintaining a safe environment for children at Smaland, facilitating various store services, and contributing to the efficient operation of the Returns & Exchange desk.
WhatYou Will Do Customer Interaction
- Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available.
- Assist customers promptly at the Returns & Exchange desk, ensuring the policy is perceived as generous and procedures are quick and easy.
- Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.
- Follow SOP for cash handling, receiving payments by cash, cheque, credit cards, vouchers or automatic debits.
- Compute and record transactions ensuring 100% accuracy for all register transactions.
- Count and record the float before trading begins and upon close of trading, ensuring accurate cash handling.
- Explain the Smaland admission policy in a friendly and professional manner.
- Prioritize children’s safety while they are in Smaland, providing a safe environment within the area.
- Make necessary announcements to parents if there is an issue with their children in the playroom area.
- Ensure all system procedures are adhered to as per policy/procedure.
- Book IKEA services such as Home Delivery, Assembly and Measurement.
- Prepare daily, weekly and monthly transaction reports at the Returns & Exchange desk for cash till reconciliation and store performance analysis.
- Handle returns and exchanges based on judgment and authority, making exceptions to retain customers when necessary.
- Report product faults, safety problems, or transportation issues based on information from the Returns & Exchange desk.
- Brief the Duty Manager on complaints that require management assistance.
- Excellent communication and interpersonal skills.
- Proactive customer service mindset.
- Problem‑solving capabilities.
- Fluency in English;
Arabic as a preferred skill.
The Role
- High School diploma.
- Minimum of 2 years experience in a similar customer service role.
- Fluency in English; proficiency in Arabic is preferred.
- Strong interpersonal and communication skills.
- Role Level: Entry‑Level
- Work Type:
Full‑Time - Country:
United Arab Emirates - City:
Al Ain - Company Website:
- Job Function:
Sales - Sector:
Retail
Entry level
Employment typeFull‑time
Job functionSales and Business Development
IndustriesMotor Vehicle Manufacturing
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