Lead Quality Representative

Lead Quality Contract Representative

VIVO Defence Services invites you to join as a Lead Quality Contract Representative at their Aldershot, Hampshire location.

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

• Location: Aldershot, Hampshire, GB, GU11 2AA
• Contract Type: Permanent, Full Time
• Working Hours: 37.5 hours per week, Monday to Friday
• Salary: £33,000 – £35,000 + Car / Car Allowance
• Senior Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Quality Assurance
• Industries: IT Services and IT Consulting

As our Lead Quality Contract Representative, you’ll champion Quality Assurance and Continuous Improvement across the contract, acting as the primary liaison between internal teams, clients, and supply chain partners.

You’ll conduct audits, inspections, and assurance sampling to verify compliance and ensure the reliability of completed work, while working closely with the client and VIVO’s operational teams to deliver inspection programmes efficiently and to the highest standard. You will support the development and improvement of the Contract Quality Plan and work with the Contract Quality Manager to analyse trends arising from audits, inspections, and customer feedback.

Accurate record‑keeping across VIVO systems such as VMS and CAFM will be essential.

Data analysis will be a central part of your role, leading efforts to collect, review, and interpret quality information to identify risks, trends, and opportunities for improvement. Your insights will contribute to assurance reporting and support monthly and quarterly performance reviews.

Strong relationships will be key to your success; you will work closely with staff, suppliers, and contractors to ensure consistent processes, deliver training on VIVO’s assurance systems, and confidently represent the quality function in meetings. You will also be expected to take part in regular professional development and support any additional tasks as required by your manager.

• Proven experience in quality assurance or contract management, supported by advanced IT skills—particularly in Excel—and strong analytical insight.
• Effective communicator with excellent stakeholder management experience, able to produce high‑quality reports and deliver clear training.
• Highly organised, proactive and capable of managing competing priorities, with a collaborative approach and a full UK driving licence for essential travel.
• Ideal experience within Facilities Management or contract management, knowledge of risk management and supplier performance evaluation, familiarity with ISO standards, Lean Six Sigma experience, or strong project and change management skills.

You’ll join a supportive, forward‑thinking team that genuinely values quality. This is a role where your voice matters and where you will have the opportunity to influence processes, shape improvements, and help set the standard of excellence across a major national contract.

• Company car or car allowance
• 6% employee matched pension contribution
• 25 days annual leave plus bank holidays
• Life assurance policy

VIVO is committed to building a diverse and inclusive organisation that supports the needs of all. We encourage applications from a diverse candidate pool and welcome requests for reasonable adjustments during the recruitment process. We are proudly a Disability Confident Leader.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas.

Radically diverse representation and inclusion are the hallmarks of our culture.