Bilingual Customer Success Representative
Job in
Allen, Collin County, Texas, 75002, USA
Listing for:
Optimize Search Group
Full Time
position
Listed on 2026-11-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Bilingual, Account Manager, Client Relationship Management
Job Description & How to Apply Below
This person keeps existing customers happy and renewing. The job is based primarily in the office, with client visits only when they're needed.
- Build and maintain relationships with existing customers
- Drive customer retention and contract renewals
- Check in with accounts regularly and catch problems before they cost the company a customer
- Own service issues through to resolution
- Communicate with customers in English and Spanish
- Visit clients in a company car when travel is required
- Speaks Spanish and English fluently
- Great with people, with a proven record of excellent customer service
- Solid job tenure, without multiple short stints
- Reliable and on time; comfortable in the office 5 days a week
- Valid driver's license and a clean driving record, since they'll drive a company car
- Lives within a reasonable commute of Mc Kinney
- Office administrator background
- Customer retention, renewal, or account management experience
- Experience in a service business, such as facilities, pest control, HVAC, or landscaping
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