Skip to content
×
More jobs:
IT Support Systems Administrator Desktop Support Technical Support

Mac Support

Job in Allen, Collin County, Texas, 75002, USA
Listing for: TechDigital Group
Full Time position Listed on 2026-11-04
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, Desktop Support, Technical Support
Salary/Wage Range or Industry Benchmark: 50000 - 80000 USD Yearly USD 50000.00 80000.00 YEAR

Job Description & How to Apply Below

Mac Support

Under the supervision of the Regional Field Service Manager, install, configure, service, and maintain information technology systems and applications on a Mac Device. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day. This is an onsite role that requires strong people and communication skills, along with a solid background in Mac workstation support.

Minimum 3 years of work experience. The individual must be able to work alone and within a team. The ability to follow defined processes and carry out various operational tasks is essential. A strong ability to troubleshoot and isolate Level 2 issues related to either Mac Hardware or Software environments is required.

Advanced experience in MAC Operating systems is necessary. Candidates should also have knowledge of all Windows-related hardware and software issues. Strong experience in JAMF is preferred.

Roles and Responsibilities:
  • Setup and configuration of all MAC OS systems
  • Knowledge in Zero Touch Deployment for MACs
  • Provide 2nd Level Software Support
  • Knowledge of JAMF
  • Experience with JAMF self-service management and command line
  • Imaging and reimaging of MAC laptops to the latest OS version
  • Diagnosing and troubleshooting MAC related OS and hardware problems
  • Perform software installations on all Apple devices
  • Smart Hands Activities
  • Provide remote support for users traveling or at home
  • Provide VPN support on Mac devices
  • Provide accurate asset information within the ticketing system to ensure an accurate asset database
  • Perform refresh of end-user devices in alignment with refresh schedules
  • Assist with Mac inventory activities as required weekly and monthly
  • Proper documentation of end-user issues within Service Now
  • Backup and restoration of end-user data
  • Create, modify, and maintain MAC processes and policies
  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
  • Ability to work in Active Directory for Windows if needed
  • Ability to work within Service Now
  • Strong ability to interact with customers

    • Primary skills:
    Mac Support, Jamf, VPN, Service Now

    To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
    (If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).

    Search for further Jobs Here:

    10 MILLION+ Job Search Platform:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Education Level
    Experience Level (years)
    Posted in last:
    Salary