Field Service Associate Biosciences Suisse Romande

Field Service Associate BD Biosciences (f/m/d) – Switzerland, Suisse Romande role at BD

As a Field Service Associate for Flow Cytometry Systems, you are responsible for the installation, maintenance, and repair of high‑tech medical devices at customer sites. You independently diagnose and resolve technical issues, ensure customer satisfaction, and support sales colleagues by communicating service offerings. Your role includes maintaining accurate data in ERP systems, participating in regular technical trainings (including abroad), and contributing to a high‑quality service experience through strong organizational and problem‑solving skills.

Base salary ranges between CHF 80,000 and CHF 100,000 gross per year, depending on your level of experience and qualifications.

• Installation, maintenance, and repair of flow cytometers according to technical documentation
• Independent diagnosis and resolution of technical issues at customer sites
• In collaboration with your sales colleagues, inform customers about our technical service offerings – such as service contracts
• Ensure customer satisfaction based on the customer satisfaction score
• Maintain data in the internal ERP system
• Regular participation in training sessions on technical innovations, including abroad

• Completed technical education or equivalent qualification in medical technology or electrical engineering
• Initial field service and technical support experience in a high‑tech environment (medical technology, electronics)
• Proven experience and strong technical know‑how in IT and network technologies
• Excellent self‑organization, strong time management, and ability to prioritize tasks
• Strong communication skills, analytical thinking, team spirit, and a high level of commitment and personal responsibility
• Efficient, pragmatic, and solution‑oriented working style
• Based in Suisse Romande (Western Switzerland)
• Swiss citizenship required
• Fluent in French and English; good command of German
• Valid European driver’s license and high willingness to travel within the assigned territory and occasionally across Central Europe

• 13th salary, paid in June and November
• Anniversary bonus
• Stock program (GSIP) after 6 months
• Group accident insurance
• International health insurance
• Childcare allowance
• Training and development opportunities
• Employee Assistance Program (EAP)
• Mobile workplace with Apple devices (iPhone & iPad)
• Premium company car (e.g., Mercedes, BMW, or similar) for business and personal use
• Office and garage allowance (for company car holders / field service)

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Location:

CHE Allschwil – Rudolf Geigy-Strasse, Suisse Romande.