Field Service Associate BD Biosciences Suisse Romande

Job Description Summary

As a Field Service Associate (f/m/d) for Flow Cytometry Systems, you are responsible for the installation, maintenance, and repair of high-tech medical devices at customer sites. You independently diagnose and resolve technical issues, ensure customer satisfaction, and support sales colleagues by communicating service offerings. Your role includes maintaining accurate data in ERP systems, participating in regular technical trainings (including abroad), and contributing to a high-quality service experience through strong organizational and problem-solving skills.

Base salary ranges between CHF 80,000 and CHF 100,000 gross per year, depending on your level of experience and qualifications.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose. You will learn, grow, and thrive in an inclusive culture.

• Installation, maintenance, and repair of flow cytometers according to technical documentation.
• Independent diagnosis and resolution of technical issues at customer sites.
• Inform customers about technical service offerings in collaboration with sales colleagues.
• Ensure customer satisfaction based on the customer satisfaction score.
• Maintain data in the internal ERP system.
• Regular participation in training sessions on technical innovations, including abroad.

• Completed technical education or equivalent qualification in medical technology or electrical engineering.
• Initial field service and technical support experience in a high-tech environment (medical technology, electronics).
• Proven experience and strong technical know-how in IT and network technologies.
• Excellent self-organization, strong time management, and ability to prioritize tasks.
• Strong communication skills, analytical thinking, team spirit, and a high level of commitment and personal responsibility.
• Efficient, pragmatic, and solution-oriented working style.
• Based in Suisse Romande (Western Switzerland) and Swiss citizenship required.
• Fluent in French and English, with good command of German.
• Valid European driver’s license and willingness to travel within the assigned territory and occasionally across Central Europe.

• Anniversary bonus.
• Stock program (GSIP) after 6 months.
• Group accident insurance.
• International health insurance.
• Childcare allowance.
• Training and development opportunities.
• Employee Assistance Program (EAP).
• Mobile workplace with Apple devices (iPhone & iPad).
• Premium company car for business and personal use.
• Office and garage allowance for company car holders / field service.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.