Technical Support Analyst

Technical Support Analyst - Empower Our Customers and Drive Success

Ready to make a tangible impact on global customer experiences? Trimble is looking for a passionate and dedicated Technical Support Analyst to ensure high levels of satisfaction, resolve complex client incidents, and provide top-notch support in a dynamic production environment. Join our collaborative team and help customers thrive while shaping the future of our innovative Unity Construct by e-Builder products!

What Makes This Role Great:

In this role, you will be a driving force behind exceptional technical support, directly influencing customer satisfaction and shaping the adoption of our e-Builder product while working in a collaborative, fast-paced environment.

Key Exciting Responsibilities:

• Champion customer satisfaction by providing top-notch support and maintaining high NPS standards
• Spearhead preliminary incident analysis to evaluate impact, severity, and risk effectively
• Collaborate cross-organizationally to ensure prompt solutions and minimize case resolution times
• Communicate complex technical insights clearly to both technical and non-technical stakeholders

Essential

Skills & Experience:

• 5+ years of technical support experience
• Proven experience supporting customers within a fast-paced SaaS environment
• Excellent Windows, network, web browser, and troubleshooting skills across SQL, XML, HTML, and scripting
• Demonstrated success in root cause analysis, bug writing in tools like Jira/Confluence, and tracking cases in CRM like Salesforce
• Strong written and verbal communication skills with a positive, growth-minded attitude
• Ability to support a rotating on-call schedule

Bonus Points For:

• Experience developing reports to analyze data trends and reviewing software logs
• Bachelors degree in a technical field
• Experience >
  Education

Logistics:

Location (On-site):
Lake Oswego, OR (preferred), Westminster, CO, or other Trimble locations

Travel Requirement: 0%

Why You'll Love Working With Us

• At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
• You’ll work on projects that truly matter:
  Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people:
  Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner:
  Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support, Application Support, SaaS, Construction, SQL, XML, HTML, Scripting, Salesforce, CRM, Jira, Confluence, troubleshooting

Compensation:

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring

Range

$22.69-$28.32

Pay Rate Type

Hourly

Bonus Eligible

No

Commission Eligible

No

Benefits:
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong,…