Customer Relationship Manager

Over onze klant

The client is an internationally operating logistics organization specialized in the aviation industry. They supply technical components and maintenance kits for aircraft and support airlines worldwide with reliable supply chain solutions. The company is growing rapidly, investing in automation and innovation, and places great importance on teamwork, quality, and continuous improvement.

• Manage RFQs, purchase orders, and order entry.
• Handle post-order activities (e.g., date changes, expedites, order holds).
• Collaborate with internal teams (Sales, Operations, Materials Management, Quality, Product Management) on pricing, delivery, and terms.
• Resolve customer inquiries and complaints in a professional manner.
• Develop and strengthen relationships with customers and key stakeholders.
• Possible specialization:
  quoting or order fulfillment
  .

• Proactive, solution-oriented, and customer-focused.
• Strong time management and prioritization skills.
• Collaborative, accountable, and eager to learn

• Excellent written, oral, and interpersonal communication skills.
• Empathy and active listening.
• Strong relationship-building and problem-solving abilities.
• Organizational and follow-up skills.
• Ability to work with CRM technologies and manage customer interactions (phone, live chat).

• Education:
  
  High school diploma required; 2 years of college preferred.
• Experience:
  
  2-5 years relevant work experience.
• Knowledge of B2B customer service.
• Proficient with ERP systems and CRM applications (e.g., Salesforce).
• Strong data entry skills.

• Fast-paced global work environment.
• Company values: agility, integrity, intelligence, empathy.
• Equal Opportunity Employer committed to diversity and inclusion.
• Physical requirements:
  
  ability to sit/stand, use hands, vision, hearing, and speaking.

• Contact Thomas van Boxtel -