Service Administrator

The Company

My client is a well-established and rapidly growing organisation specialising in commercial property and grounds maintenance. With a strong reputation for delivering exceptional service standards, they foster a supportive, collaborative environment where staff development and client relationships are at the heart of their success.

Key Responsibilities:

• Act as a primary contact for customers, building strong relationships at all levels
• Log and manage incoming calls and emails
• Prepare and issue both operational and financial reports
• Liaise with customers to maintain high levels of service and compliance
• Collaborate closely with operational managers, service partners, and suppliers
• Produce quotations and reports for management approval

About You

We are looking for someone who is motivated, organised, and experienced in customer service. You will thrive in a fast-paced environment and confidently handle multiple priorities.

• Minimum 1 year in a customer service role
• Understanding of the facilities industry (advantageous)
• Strong communication and rapport-building skills
• Excellent organisational and time-management abilities
• Ability to work under pressure and follow structured processes

Benefits include:

• Free parking
• Company pension
• Bonus scheme (after probation)
• 23 days holiday + 8 bank holidays
• 4 wellness days per year (after probation)
• Group Life Assurance
• Health & Wellbeing Programme
• Real Living Wage employer