Senior Infrastructure Engineer

About us

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

At a certified Great Place to Work® you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

We’re looking for a Senior Infrastructure Engineer to join our Corporate Technology Services team (CTS), based in Altrincham. This is a pivotal role supporting the systems and platforms that underpin our entire organisation, offering real ownership, influence and the opportunity to shape how our internal technology services evolve.

Operating in a fast-paced, agile environment, you’ll be trusted to manage priorities effectively, lead by example and bring clarity to complex technical challenges. As a senior member of the team, you’ll have the opportunity to take on day-to-day oversight of our internal IT Service Desk, alongside leading and delivering a range of infrastructure and service improvement initiatives.

You’ll be a respected technical authority, playing a key role in the long-term management, development and continuous improvement of our corporate systems and infrastructure. As a people- and quality-focused organisation, we’re looking for someone who combines strong technical expertise with excellent interpersonal skills, empathy and a meticulous eye for detail.

• Owning and improving our corporate infrastructure and systems landscape
• Providing senior-level support and leadership across the internal IT Service Desk
• Managing internal stakeholders, including SLA/KPI reporting and project ownership
• Leading supplier relationships and internal delivery activities
• Supporting and delivering large-scale infrastructure projects and initiatives
• Applying ITIL best practices across Incident, Problem, Change and Release Management

• Experience leading and reporting on IT Service Desk functions to agreed SLAs and KPIs and to ITIL, ISO 9001, and ISO 27001 standards.
• Experience leading the delivery of IT projects and change initiatives to time and budget, whilst managing risks and dependencies.
• Experience of closely collaborating with and managing business stakeholders up to Director level when resolving incidents and requests.
• Experience of managing supplier relationships and delivery performance.
• Experience of resolving a wide range of 1st to 3rd line service requests and incidents for users.
• Experience managing and administering Microsoft cloud technologies, including Office 365, Azure (Entra ), Exchange Online, Intune, Defender, Windows Server/11.
• Experience managing and administering third-party cloud platforms and services used for line of business functions (e.g. cloud-based software used by Finance, HR, and other operational teams).
• Ability to work under pressure and to deadlines with a clear sense of priority.
• Excellent work planning, time management, and attention to detail.
• Punctuality, reliability, and a clear commitment to your role.

• Fortinet technologies (firewalls, switches, VPNs, Wi‑Fi controllers)
• Atlassian tooling including Jira, Confluence and Jira Service Management
• Managing and scaling large cloud or hybrid infrastructure environments
• Experience migrating infrastructure platforms from on‑premises to cloud

• Resilience and adaptability to work effectively in environments of uncertainty, change, and agile delivery.
• Proven ability to manage competing priorities and deliver high-quality outcomes within tight deadlines.
• Strong interpersonal skills, with the ability to navigate differing perspectives and maintain positive working relationships.
• Sound professional judgement and decision‑making in complex environments where risk must be carefully managed.
• Excellent…