User Researcher

About us:

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

At a certified you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

At Informed Solutions, we design and deliver digital services that make the world a healthier, safer, and more sustainable place. Our mission is to help transform public services for real people: improving access, usability, efficiency and outcomes through rigorous research, human-centred design, and evidence-led delivery. We work on projects that matter, enhancing citizen experiences, supporting policy delivery, and enabling digital transformation that is inclusive, reliable, and built for impact.

As a UX Researcher, you’ll play a pivotal role in shaping user-centred services that deliver real impact across the public sector. You’ll bring deep expertise in research methodologies and user-centred design, helping teams and clients alike to understand user needs, test ideas, and deliver accessible and usable services.

This role will see you influencing project teams, engaging with senior stakeholders, and mentoring early-career colleagues, all while driving forward Informed’s user-centred design capability.

This is a varied and rewarding role, where you’ll be:

• Applying user-centred design principles at every stage of delivery, ensuring iterative, evidence-led development.
• Planning, conducting, moderating, and analysing user testing sessions, rapidly turning insights into actionable design recommendations.
• Evaluating and monitoring client experiences across multiple touchpoints and platforms, anticipating and addressing usability issues.
• Drawing on a wide range of UX research methods – from remote testing and heuristic evaluation to competitor analysis, surveys, and information architecture activities.
• Collaborating with product owners, designers, developers, and analysts to translate research findings into design solutions.
• Coordinating all aspects of user testing, including recruitment, logistics, and managing external suppliers.

We’re looking for someone with:

• Demonstrable experience moderating one-to-one usability sessions, with training in interviewing techniques being highly desirable.
• Strong knowledge of UCD principles and best practices.
• Practical experience applying a variety of qualitative and quantitative UX research methods, with clear awareness of their strengths and limitations.
• Experience using commercial UX research tools.
• Ability to manage competing priorities in fast-paced, agile environments.
• Excellent planning, organisation, and time management skills.

• A track record of delivering digital services aligned to recognised standards and design manuals (e.g. GDS).
• Experience working in a consultancy environment, ideally delivering government services.
• Strong awareness of accessibility standards and how to design and test services that are inclusive for all users.
• Experience in another area of user-centred design, such as UX/UI design, business analysis, or service design.

• Resilience and adaptability to work effectively in environments of uncertainty, change, and agile delivery.
• Proven ability to manage competing priorities and deliver high-quality outcomes within tight deadlines.
• Strong interpersonal…