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Technical Support HelpDesk/Support Customer Service Rep

Product Support Representative

Job in Amarillo, Potter County, Texas, 79101, USA
Listing for: Russell Tobin
Full Time position Listed on 2026-11-07
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 16 - 17 USD Hourly USD 16.00 17.00 HOUR

Job Description & How to Apply Below

Associate Recruiter | “Helping the world work”

Product Support Representative

Location: Remote

Shift: 2nd Shift - 2 PM to 10 PM CDT

Pay: $16 - $17/hour

Duration: W2 Contract - 6 months

Position Overview:

A leading medical technology company is seeking a Customer Technical Support Representative to assist patients and clinicians with Negative Pressure Wound Therapy devices. This role is perfect for someone passionate about customer service and technical troubleshooting, with a strong ability to problem-solve and communicate effectively in a fast-paced environment.

Key Responsibilities:

  • Customer Support & Troubleshooting – Assist patients and clinicians in resolving product issues and answering technical questions.
  • Product Expertise – Become a subject matter expert (SME) on Negative Pressure Wound Therapy devices.
  • Order Management & Logistics – Process service calls and work orders through Field Service Representatives, UPS, or Couriers.
  • Cross-Department Collaboration – Work with internal teams to ensure customer needs and expectations are met.
  • Communication – Provide effective support through email, phone, and text messaging.

    • What We’re Looking For:

  • Experience: At least 5 years of customer service experience, with 1 year of order entry/call center systems
  • Tech-Savvy: Comfortable using Microsoft Office and navigating industry-standard systems.
  • Problem-Solving: Ability to troubleshoot technical issues and provide clear solutions.
  • Strong Communication: Professional and empathetic verbal & written communication skills.
  • Adaptability: Willingness to adjust to changing call volumes and schedules as needed.
  • Commitment to Excellence: Passion for delivering top-level customer support.

    • Requirements:

  • Education: High school diploma or GED required.
  • Willingness to Travel: Occasional travel may be required for training or corporate functions.
    • Seniority level

    Entry level

    Employment type

    Contract

    Job function

    Customer Service, Distribution, and Product Management

    Industries

    Medical Equipment Manufacturing, Hospitals and Health Care, and Technology, Information and Media

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