Global Support Administrator

Take-Two is seeking an outstanding Global Support Administrator I to provide on-site and remote technical support for our UK and international offices. The role is on-site and may require visiting other studios within the UK whenever necessary. This is a hands‑on role requiring a deep level of technical insight and ability that will work closely with a variety of technology teams allowing for fluid bi‑directional teamwork and encouraging the development of new insights and solutions.

This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take‑Two 2K and Zynga as a Global Support Administrator I. The ideal candidate will be a well‑rounded IT professional and a key member of our Global Support team with strong hardware and software trouble‑shooting skills as well as in‑depth knowledge of Windows OS, MAC OS Office 365.

Application deployment procedures via SCCM, InTune and Air Watch / JAMF a plus. Additionally having a high motivation for looking at areas of opportunity for improving processes through automation and helping us decrease repeatable incidents is also highly valuable.

• On‑site contact for technical operations and support of all production environments.
• Ensure all client requests and operational problems are updated / resolved within a timely manner.
• Assist with offsite events including setup event support and teardown.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service.
• Enjoys working in a fast‑paced environment with the ability to change priorities on the fly.
• Assist with employee on‑boarding ensuring new staff is ready to work on day one.
• Maintain inventory / asset management for company provided equipment and software.
• Assist with audio / visual hardware setup and break down along with conference rooms and video conferences.
• Able to work independently and respond promptly; vital sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
• Some local travel may be required, utilize your broad understanding of principles, theories and concepts in IT integrating advanced knowledge from related fields.
• Solve Complex Problems:
  Address diverse and moderately complex problems using sound judgment to select the best methods and techniques.
• Network and Collaborate:
  Engage with senior internal and external personnel to maximize the application of functional expertise.
• Problem Solving:
  Innovate Solutions:
  Develop and recommend solutions to tactical business issues proactively identifying and addressing potential problems.
• Lead with Expertise:
  Use your advanced knowledge to guide your team and drive effective solutions.
• Decision Making:
  Exercise Autonomy:
  Make decisions with considerable latitude consulting with senior engineers or managers on complex issues and recommending solutions as necessary.
• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work; creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth:
  As a global entertainment company we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard Play Hard. Our employees bond blow‑off steam and flex some creative muscles through corporate boot‑camp classes, our onsite gym, company parties, our office bar, game release events, monthly socials and team challenges.

• At least 2 years of experience in a technical role.
• Proven expertise with OnPrem and SaaS products.
• Knowledge of global support escalation types and needs.
• A commitment to continuous improvement and proactive issue resolution.
• Technical Proficiency:
  Windows 10, Windows 11, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.) installation and maintenance of workstations and infrastructure hardware, active knowledge of network devices and…