Resident Liaison Officer; Social Housing Contractor Bucks

Overview

Resident Liaison Officer (Social Housing Contractor) | Permanent | Amersham, Bucks

Salary: £25,000 - £30,000 + package

Location:

Buckinghamshire

I have a great opportunity for a Resident Liaison Officer to join a well-established Social Housing Main Contractor on a permanent basis, based out of their offices near Amersham, Bucks.

The company are a family run business that have been around for approximately 35 years. They have a wide and varied client base which include Local Authorities, Housing Associations and Private Sector Clients.

The business has a young, dynamic and energetic management team with a strong business plan in place; they are consistently developing their client base as well as continuously winning repeat business from existing clients due to the quality of their work.

They are looking for a Resident Liaison Officer to join them on a permanent basis as soon as possible. The company offices are based near Amersham, and their area of operations is predominantly in Hertfordshire and North West London.

• Work closely with the residents and provide full support on any possible issues
• Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives
• Support the site manager with quality control, environmental and H&S requirements in line with company procedures
• Produce and deliver literature to residents informing them of start dates / details of works etc.
• Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner
• Provide continual support to residents whilst works are being carried out to their property

• Self-motivated person who has worked in the Social Housing sector dealing with customer care
• The candidate will be site based and they must be able to work on their own initiative with managerial guidance
• Have a full valid UK driving licence
• Have a good understanding of construction processes and systems
• Ability to work as part of a team
• Good communication skills, both written and verbal
• Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software
• Be punctual and have good timekeeping
• Can take instruction and effectively carry out tasks

If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on: